Delivery Information
UK delivery, fully tracked
We deliver kitchens, units, worktops, appliances and accessories across mainland UK. Every order is dispatched on a tracked service and we confirm delivery timing with you when your order or quotation is finalised. Larger kitchen deliveries are made on a dedicated service — we will contact you to arrange a suitable day. Full worktops and breakfast bars are delivered on a one-person delivery service — see below.
Worktop delivery
ONE-PERSON DELIVERY — ASSISTANCE REQUIRED. Worktop deliveries are made on a one-person delivery service. Due to the size and weight of worktops, an able-bodied person must be present to assist the driver with unloading. Please do not arrange delivery unless suitable assistance will be available.
This assistance requirement applies to full worktops and breakfast bars. If a worktop delivery cannot be completed because suitable assistance is not available to help the driver unload, the delivery may be aborted and a further delivery charge may apply. Any applicable redelivery charge will reflect the cost of arranging the further delivery and will be confirmed before redelivery.
Delivery charges for standalone worktops and breakfast bars are calculated by postcode at checkout. Additional charges or restrictions may apply to the Scottish Highlands and Islands, Northern Ireland, offshore locations and certain remote postcodes.
Upstands, splashbacks, edging and accessory-only orders are charged separately unless stated; for these orders, please make sure someone is available to receive the delivery. For worktop deliveries, please make sure the delivery address has suitable access for the delivery vehicle and a clear route for carrying long, heavy worktop lengths.
IMPORTANT: CHECK BEFORE CUTTING OR INSTALLATION. All worktops must be fully unpacked and inspected before they are cut, drilled, jointed, altered or installed, regardless of when installation takes place. Check all visible surfaces and edges for transit damage, manufacturing defects, incorrect décor/finish or any other fault.
If you find a fault or defect, do not cut, modify or install the worktop — report it to Brooklands Kitchens with your order number and clear photographs/video before any work proceeds, so we can assess it and arrange the appropriate remedy.
See "Inspection Before Installation" in our Refund Policy. Nothing in this notice affects your statutory rights.
Complete kitchens & bundle deals
Complete kitchen bundle deals are quoted individually, and your delivery arrangements and any delivery cost are confirmed in your quotation before your order is processed. Where a bundle offer is running, everything it includes — such as free mainland UK delivery — is set out in full on the bundle deals page, together with its terms and its end date.
The Scottish Highlands & Islands, Northern Ireland, offshore and certain remote postcodes may be excluded or surcharged. Any bundle delivery benefit applies to eligible complete kitchen bundles only — it does not apply to standalone worktop orders, which are charged by postcode at checkout as set out above.
Trade and project deliveries
For multi-unit projects and phased developments we can arrange deliveries to one or more sites and stage them to suit your programme. Delivery arrangements, timings and any additional cost are confirmed as part of your project quotation. Submit a project and we will confirm what is possible for your sites.
Areas we cover
We deliver across mainland UK. The Scottish Highlands & Islands, Northern Ireland, offshore and certain remote postcodes may be excluded or surcharged — delivery charges are calculated by postcode at checkout, and we will always confirm before your order is processed.
On arrival
Please inspect your order as soon as reasonably possible after delivery. Visible damage, shortages or apparent transit damage should be reported to Brooklands Kitchens within 48 hours wherever possible, together with photographs of the product and packaging — email sales@brooklandskitchens.co.uk or call 07951 989439. Reporting outside this period does not affect any statutory rights you may have.
Worktops must also be inspected before they are cut, drilled, jointed, altered or installed — see Worktop delivery above.