Refund policy

Overview

At Brooklands Kitchens, we take pride in the quality of our products. If you need to return an item, please review the information below carefully to ensure your return is eligible.

This policy should be read alongside our Shipping Policy.

Eligibility for Returns

We accept returns on standard stock items under the following conditions:

  • Items must be returned within 30 days of delivery

  • Items must be unused, uninstalled, and in resalable condition

  • Items must be returned in their original packaging

  • Proof of purchase is required

Items that have been installed, modified, cut, or used are not eligible for return.

Non-Returnable Items

The following items are non-returnable unless faulty or damaged:

  • Made-to-order or bespoke items

  • Cut-to-size worktops

  • Clearance or ex-display items

  • Appliances that have been installed or registered

  • Items purchased as part of a special offer or bundle where terms specify non-returnable

  • Items collected in person

How to Request a Return

To request a return, please contact us before sending any items back.

Email: sales@brooklandskitchens.co.uk
Include:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Photographs if the item is damaged or faulty

Returns sent without prior authorisation may not be accepted.

Return Shipping

Unless the item is faulty or damaged, return shipping costs are the responsibility of the customer.

Returned items must be packaged securely to prevent damage in transit. Brooklands Kitchens cannot be held responsible for items damaged during return shipping.

Damaged or Faulty Items

All items must be inspected upon delivery.

If your order arrives damaged or faulty:

  • Notify us within 48 hours of delivery

  • Provide clear photographs of the item and packaging

We may offer a replacement, repair, or refund depending on the nature of the issue.

Refunds

Once a return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds are typically completed within 5–10 working days

Original delivery charges are non-refundable unless the return is due to a fault or error on our part.

Partial Refunds

Partial refunds may be issued where:

  • Items are returned incomplete

  • Items are damaged due to handling or repackaging

  • Original packaging is missing or heavily damaged

Order Cancellations

Orders may be cancelled prior to dispatch. Once an order has been dispatched, it will be treated as a return and subject to this policy.

Collection & Ex-Display Items

Ex-display, clearance, and collection-only items are sold as seen and are non-refundable, unless proven to be faulty.

Contact Us

If you have any questions about returns or refunds, please contact us before placing your order.

Brooklands Kitchens
Email: sales@brooklandskitchens.co.uk