Frequently Asked Questions
Ordering
How do I order a full kitchen? You can order directly from our bundle deals and unit ranges online, or send us your plan and we'll help build the right package and quotation for you.
Can I get help planning my kitchen? Yes — our free kitchen planning service is here to help. Send us your measurements or plan and we'll advise on layout, units and worktops.
Worktops
What worktops do you offer? We supply Kronodesign and Duropal laminate worktops in postformed and square-edged profiles, plus matching breakfast bars, upstands, splashbacks and edging. Headline worktop prices always reflect the genuine worktop slab.
Are worktops included in the bundle deal? Worktops are not part of the standard bundle specification — they are added to your quotation according to your layout. From time to time we run a bundle offer that includes qualifying Kronodesign worktops; whenever one is running, exactly what it includes, its terms and its end date are shown on the bundle deals page and on each eligible bundle product page. Breakfast bars, square-edged upgrades, additional lengths, upstands, splashbacks and edging are always quoted separately.
Assembly & delivery
Are cabinets flat-packed or built? As standard, cabinets are supplied as quick-assembly flat-pack, with carcasses in White, Grey or Oak and soft-close hinges fitted as standard. A fully rigid, pre-assembled build is available as an upgrade — ask for it on your quotation. Where a bundle offer includes that upgrade, it is shown on the bundle deals page. Installation at your property is not included.
How much is delivery? See our Delivery Information page for full detail. Delivery for complete kitchen bundles is confirmed in your quotation before your order is processed, and where a bundle offer includes a delivery benefit it is set out in full on the bundle deals page, together with its terms and its end date. Delivery charges for standalone worktops and breakfast bars are calculated by postcode at checkout. Additional charges or restrictions may apply to the Scottish Highlands and Islands, Northern Ireland, offshore locations and certain remote postcodes. Kitchen units and doors are sent on a fully tracked service across mainland UK, with larger loads on a specialist or pallet service.
After your order
How do I track my order? Sign in to your account to view order updates, or contact us any time.
What is your returns policy? Please see our Refund Policy.
Trade
Do you work with trade customers? Yes. Landlords, property developers, builders and fitters, architects and interior designers and refurbishment companies can explore Trade & Projects, apply for Trade Membership, or submit a project for a tailored quotation. Our trade FAQs answer the questions we are asked most, and you can reach us directly through the trade team contact page.